Cookie Policy
REGNUM HOTELS – COOKIE POLICY
Revision No: 01
As Regnum Hotels, we use cookies to enhance user experience, personalize our services, and analyze website performance through the services offered via our website and digital platforms. This policy aims to inform you about the purposes for which cookies are used, their types, legal grounds, and your rights as a user.
1. What is a Cookie?
Cookies are small text files placed on your device (computer, tablet, phone) by the websites you visit, containing information such as your IP address, session data, and preferences. Cookies enable your language and location preferences to be remembered, your sessions to remain active, and to offer you content tailored to your interests.
2. Types of Cookies Used
2.1. Strictly Necessary Cookies
These cookies are essential for the proper functioning of our website and cannot be turned off in our systems. Functions such as logging in, setting privacy preferences, or filling out forms are performed through these cookies. They do not contain personally identifiable information.
2.2. Functional Cookies
These cookies enable our website to offer personalized features. They are used to remember options like language preferences or page appearance. Refusing these cookies may negatively impact your user experience.
2.3. Analytical Cookies
Used to collect statistical data on how visitors use the website. These cookies help analyze data such as page views, time spent on the site, and click areas. The data is processed anonymously and is used to improve website content.
2.4. Marketing Cookies
Used to deliver personalized advertising content. These cookies may also be placed by our advertising partners and can profile users based on browsing habits. They are only used with the user’s explicit consent.
3. Cookie Retention Periods
Cookies may be stored during a session (deleted once the session ends) or may be stored for a set period (persistent cookies). Retention periods vary depending on the cookie’s purpose and the policies of the party setting the cookie.
4. Cookie Management
Users can set their cookie preferences when first visiting our website and update these preferences at any time. You can manage or disable cookies through your browser settings or via the “Cookie Settings” panel on our website. Disabling strictly necessary cookies may affect the proper functioning of the website. Disabling other cookies may reduce personalization but won't affect basic functionality.
5. Third-Party Cookies
Cookies placed by third-party service providers such as Google, Microsoft, and Vimeo may be used on Regnum Hotels’ websites. For more information about these cookies, please refer to the privacy policies of the respective providers.
6. Legal Basis and Explicit Consent
All cookies except strictly necessary ones are processed only with the user's explicit consent. Consent can be withdrawn by the user at any time.
7. Mobile App and Cross-Platform Cookie Usage
At Regnum Hotels, we may also use cookie-like technologies across our digital services offered not only via our website but also through mobile apps, mobile browsers, tablets, smart TVs, and other portable platforms.
Tracking technologies used in this context may include:
- Mobile SDKs: Used to analyze user behavior within the app, improve in-app experience, and detect errors.
- WebView Cookies: Web cookies may be activated within mobile apps when opening web pages (e.g., booking or campaign pages).
- Third-Party Integrations: Integrated tools like WhatsApp, live support bots, or push notification services may use cookie-like technologies (e.g., local storage, device ID) to personalize the user experience.
The data collected through these technologies is processed only with your explicit consent and aims to provide a consistent experience across platforms (e.g., web → mobile app). Depending on the device and platform used, you can manage your preferences through the relevant device or app settings.
8. Data Sharing
Data processed through marketing and analytical cookies may only be shared with relevant service providers and only with explicit consent. Under no circumstances is this data shared with third parties without a legal basis or user approval.
9. User Rights
Under Article 11 of the Turkish Data Protection Law (KVKK) and Articles 15–22 of the GDPR, users have the following rights regarding cookie data:
• To learn whether their data is being processed
• To request correction or deletion of data
• To withdraw their explicit consent at any time
• To object to profiling and targeted advertising
10. Continuity of Cookie Usage and Right to Change Policy
This policy may be updated in line with changes to legal regulations or service scope. The most current version will be published on www.regnumhotels.com. For more information or to make a request, please contact us at [email protected]. Any updates to this policy will be announced via our website and will take effect upon publication.
Policy Update Date: 16.07.2025
Strictly Necessary:
Strictly necessary cookies help make the website more user-friendly by enabling basic functions such as page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
| Name | Provider | Purpose | Expiry Date | Type | Type |
| CookieConsent | Cookiebot | Stores the user's cookie consent state for the current domain | 1 year |
HTTP Cookie |
3rd Party |
| i [x2] | yandex.com Yandex | Preserves users states across page requests. | 400 days |
HTTP Cookie |
3rd Party |
| rc::a | This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. | Persistent | HTML Local Storage | 3rd Party | |
| rc::c | This cookie is used to distinguish between humans and bots. | Session | HTML Local Storage | 3rd Party | |
| sync_cookie_csrf [x2] | Yandex | Used in connection with the synchronisation between the website and third-party Data Management Platform. The cookie serves to monitor this process for security reasons. | 1 day | HTTP Cookie | 3rd Party |
| test_cookie | Used to check if the user's browser supports cookies. | 1 day | HTTP Cookie | 3rd Party | |
| tmr_tcdhn | Mail.ru | This cookie determines whether the browser accepts cookies. | 1 day | HTTP Cookie | 3rd Party |
Preferences:
Preference cookies allow the website to remember information that changes the way the website behaves or looks, such as your preferred language or the region you are in.
| Name | Provider | Purpose | Expiry Date | Type | Type |
| SnapABugHistory | Registers a unique ID that identifies the user's device in the event of online assistance. | 1 year |
HTTP Cookie |
3rd Party | |
|
SnapABugRef |
Registers a unique ID that identifies the user's device in the event of online assistance. | 1 day |
HTTP Cookie |
3rd Party | |
|
SnapABugVisit |
Registers a unique ID that identifies the user's device in the event of online assistance. | 1 day | HTTP Cookie | 3rd Party |
Statistics:
Statistics cookies help website owners understand how visitors interact with their websites by collecting and reporting anonymous information.
| Name | Provider | Purpose | Expiry Date | Type | Type |
| _clck | Microsoft | Collects data on the user’s navigation and behavior on the website. This is used to compile statistical reports and heatmaps for the website owner. | 1 year |
HTTP Cookie |
3rd Party |
|
_clsk |
Microsoft | Registers statistical data on users' behaviour on the website. Used for internal analytics by the website operator. | 1 day |
HTTP Cookie |
3rd Party |
| _cltk | Microsoft | Registers statistical data on users' behaviour on the website. Used for internal analytics by the website operator. | Session | HTML Local Storage | 3rd Party |
| _ga | Registers a unique ID that is used to generate statistical data on how the visitor uses the website. | 2 years | HTTP Cookie | 3rd Party | |
| _ga_# | Used by Google Analytics to collect data on the number of times a user has visited the website as well as dates for the first and most recent visit. | 2 years | HTTP Cookie | 3rd Party | |
| _gat | Used by Google Analytics to throttle request rate | 1 day | HTTP Cookie | 3rd Party | |
| _gid | Registers a unique ID that is used to generate statistical data on how the visitor uses the website. | 1 day | HTTP Cookie | 3rd Party | |
| _ym_retryReqs | Yandex | Registers statistical data on users' behaviour on the website. Used for internal analytics by the website operator. | Persistent | HTML Local Storage | 3rd Party |
| _ym3:0_reqNum | Yandex | Registers statistical data on users' behaviour on the website. Used for internal analytics by the website operator. | Persistent | HTML Local Storage | 3rd Party |
| c.gif | Microsoft | Collects data on the user’s navigation and behavior on the website. This is used to compile statistical reports and heatmaps for the website owner. | Session | Pixel Tracker | 3rd Party |
| CLID | Microsoft | Collects data on the user’s navigation and behavior on the website. This is used to compile statistical reports and heatmaps for the website owner. | 1 year | HTTP Cookie | 3rd Party |
| collect | Used to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across devices and marketing channels. | Session | Pixel Tracker | 3rd Party | |
| counter | Mail.ru | Bekliyor | Session | Pixel Tracker | 3rd Party |
| FTID | Mail.ru | Assigns a specific ID to the visitor. This allows the website to determine the number of specific user-visits for analysis and statistics. | 1 year | HTTP Cookie | 3rd Party |
| gtm-session-start | www.regnumhotels. com | Registers a timestamp for when the user logged in. | 1 day | HTTP Cookie | 3rd Party |
| p.gif | Adobe Inc. | Keeps track of special fonts used on the website for internal analysis. The cookie does not register any visitor data. | Session | Pixel Tracker | 3rd Party |
| td |
Registers statistical data on users' behaviour on the website. Used for internal analytics by the website operator. |
Session | Pixel Tracker |
3rd Party |
|
| tmr_detect | Mail.ru | This cookie is used to determine if the visitor has any adblocker software in their browser – this information can be used to make website content inaccessible to visitors if the website is financed with third-party advertisement. | 1 day | HTTP Cookie | 3rd Party |
| tmr_lvid | Mail.ru | Sets a ID for the visitor. This serves to count the number of specific visitors on the website. | 11 mounts | HTTP Cookie | 3rd Party |
| tmr_lvid | Mail.ru | Sets a ID for the visitor. This serves to count the number of specific visitors on the website. | Persistent | HTML Local Storage | 3rd Party |
| tmr_lvidTS | Mail.ru | Sets a timestamp for when the visitor entered the website. This is used for analytical purposes on the website. | 11 mounts | HTTP Cookie | 3rd Party |
| tmr_lvidTS | Mail.ru | Registers data on visitors' website- behaviour. This is used for internal analysis and website optimization. | Persistent | HTML Local Storage | 3rd Party |
| tmr_reqNum | Mail.ru | Sets a ID for the visitor. This serves to count the number of specific visitors on the website. | Persistent | HTML Local Storage | 3rd Party |
| tracker | Mail.ru | Bekliyor | Session | Pixel Tracker | 3rd Party |
| VID | Mail.ru | Collects data on visitor interaction with the website's video-content. This data is used to make the website's video-content more relevant towards the visitor. | 1 year | HTTP Cookie | 3rd Party |
| yandexuid [x2] | yandex.com Yandex | Registers data on visitors' website- behaviour. This is used for internal analysis and website optimization. | 400 days | HTTP Cookie | 3rd Party |
| ymex | yandex.com | Registers data on visitors' website- behaviour. This is used for internal analysis and website optimization. | 1 year | HTTP Cookie | 3rd Party |
| yp | yandex.com | Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes. | 400 days | HTTP Cookie | 3rd Party |
Marketing:
Marketing cookies are used to track visitors across websites. The goal is to display ads that are relevant and engaging for the individual user, thereby providing value to both the publisher and third-party advertisers.
| Name | Provider | Purpose | Expiry Date | Type | Type |
| ym_tab_guid | Yandex | Bekliyor | Session |
HTML Local Storage |
3rd Party |
|
_fbp |
Meta Platforms, Inc. | Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. | 3 mounts |
HTTP Cookie |
3rd Party |
| _gcl_au | Used by Google AdSense for experimenting with advertisement efficiency across websites using their services. | 3 mounts | HTTP Cookie | 3rd Party | |
| _yasc [x2] | yandex.com Yandex | Collects data on the user across websites - This data is used to make advertisement more relevant | 10 years | HTTP Cookie | 3rd Party |
| _ym#_lsid | Yandex | Bekliyor | Persistent | HTML Local Storage | 3rd Party |
| _ym_d | Yandex | Contains the date of the visitor's first visit to the website. | 1 year | HTTP Cookie | 3rd Party |
| _ym_isad | Yandex | This cookie is used to determine if the visitor has any adblocker software in their browser – this information can be used to make website content inaccessible to visitors if the website is financed with third-party advertisement. | 1 day | HTTP Cookie | 3rd Party |
| _ym_synced | Yandex | Tracks the user’s interaction with the website’s search-bar-function. This data can be used to present the user with relevant products or services. | Persistent | HTML Local Storage | 3rd Party |
| _ym_uid | Yandex | This cookie is used to collect non- personal information on the visitor's website behavior and non- personal visitor statistics. | 1 day | HTTP Cookie | 3rd Party |
| _ym_uid | Yandex | Collects data on the user’s navigation and behavior on the website. This is used to compile statistical reports and heatmaps for the website owner. | Persistent | HTML Local Storage | 3rd Party |
| _ym_visorc | Yandex | Saves information of actions that have been carried out by the user during the current visit to the website, including searches with keywords included. | 1 day |
HTTP |
3rd Party |
| _ym_wv2rf:#:0 | Yandex | Bekliyor | Persistent | HTML Local Storage |
3rd Party |
| ads/ga-audiences | Used by Google AdWords to re- engage visitors that are likely to convert to customers based on the visitor's online behaviour across websites. | Session | Pixel Tracker | 3rd Party | |
| ANONCHK | Microsoft | Registers data on visitors from multiple visits and on multiple websites. This information is used to measure the efficiency of advertisement on websites. | 1 day | HTTP Cookie | 3rd Party |
| bh [x3] | Yandex yandex.com | Collects data on user behaviour and interaction in order to optimize the website and make advertisement on the website more relevant. | 1 year | HTTP Cookie | 3rd Party |
| IDE | Used by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user. | 1 year | HTTP Cookie | 3rd Party | |
|
lastExternalReferre r |
Meta Platforms, Inc. | Detects how the user reached the website by registering their last URL-address. | Persistent | HTML Local Storage | 3rd Party |
| lastExternalReferre rTime | Meta Platforms, Inc. | Detects how the user reached the website by registering their last URL-address. | Persistent | HTML Local Storage |
3rd Party |
|
metrika_enabled [x2] |
Yandex | Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. | Session | HTTP Cookie | 3rd Party |
| MR [x2] | Microsoft | Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. | 7 days | HTTP Cookie | 3rd Party |
| MUID [x2] | Microsoft | Used widely by Microsoft as a unique user ID. The cookie enables user tracking by synchronising the ID across many Microsoft domains. | 1 year | HTTP Cookie | 3rd Party |
| pagead/1p-user- list/# | Tracks if the user has shown interest in specific products or events across multiple websites and detects how the user navigates between sites. This is used for measurement of advertisement efforts and facilitates payment of referral-fees between websites. | Session | Pixel Tracker |
3rd Party |
|
| pagead/landing | Collects data on visitor behaviour from multiple websites, in order to present more relevant advertisement - This also allows the website to limit the number of times that they are shown the same advertisement. | Session | Pixel Tracker | 3rd Party | |
| SM | Microsoft | Registers a unique ID that identifies the user's device during return visits across websites that use the same ad network. The ID is used to allow targeted ads. | Session | HTTP Cookie | 3rd Party |
| SRM_B | Microsoft | Tracks the user’s interaction with the website’s search-bar-function. This data can be used to present the user with relevant products or services. | 1 year | HTTP Cookie | 3rd Party |
| sync_cookie_image _decide | Yandex | Used for data-synchronization with advertisement networks | Session | Pixel Tracker | 3rd Party |
| sync_cookie_ok | Yandex | Used for data-synchronization with advertisement networks. | 1 day | HTTP Cookie | 3rd Party |
| webvisor/# | Yandex | Bekliyor | Session | Pixel Tracker | 3rd Party |
|
yabs-sid |
Yandex | Registers data on visitors from multiple visits and on multiple websites. This information is used to measure the efficiency of advertisement on websites. | Session | HTTP Cookie | 3rd Party |
|
yuidss |
yandex.com | Collects data on visitor behaviour from multiple websites, in order to present more relevant advertisement - This also allows the website to limit the number of times that they are shown the same advertisement. | 400 days | HTTP Cookie | 3rd Party |
How Can You Manage Your Cookie Preferences?
You can personalize or completely disable your cookie settings by adjusting the configuration options of your browser. To manage your cookie preferences on other browsers, please visit the help or support section of the relevant browser. You can find guidance for different browsers at the following links
| Google Chrome | https://support.google.com/chrome/answer/95647?co=genie.platform%3ddestop&hl=tr |
| Mozilla Firefox | https://support.mozilla.org/tr/kb/cerezler-silme-web-sitelerin-bilgilerini-kaldirma |
| Internet Explorer | https://support.microsoft.com/tr-tr/help/17442/windows-internet-explorer-delete-manage- |
| Yandex | https://yandex.com.tr/support/browser-classic/personal-data-protection/cookies.xml |
| Safari | https://support.apple.com/tr-tr/guide/iphone/phaccsfo202/ios |
| Google Adwords | https://support.google.com/ads/answer/2663272?hl=en |
| Adobe Analytics | https://www.adobe.com/uk/privacy/opt-out.html |
| Yahoo | https://legal.yahoo.com/ie/en/yahoo/privacy/cookies/index.html |